Delivery & Returns.

Delivery within the UK?

We offer a standard UK delivery charge of £4.95 on orders.

Delivery timescales will vary depending on the availability of products and your address, but we will aim to deliver your order within 7 days of the date on which we accept your order.

Your delivery address can be different to your home billing address, so you can arrange for your order to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person cannot deliver your order because no one is in, a card will usually be left giving instructions on how to arrange redelivery.

Delivery enquiries

For questions regarding deliveries please contact our online sales team by email:  info@jaysaim.co.uk or by telephone: 01626 241923.  

Returns

We hope you are completely happy with your purchase, but if not you may return some or all of the products in your order for replacement or refund within 30 days of receiving your order.

If you do decide to return part or all of your order, simply follow the instructions on the Delivery Note that came with your order.

  • Tell us what you would like to do with your return, either a refund or a replacement.

  • Put the Delivery Note inside the package with your order.

  • Seal the package securely and fix our address to the package.

  • Take the package to a Post Office and ensure you get proof of postage.

  • Once we have received your return, we will either refund you using the same method you paid with, send your replacement order, or contact you for more information.

Returns for refunds

You are entitled to a full refund including delivery charges for up to a maximum of 14 working days after you have received your order.

Once you have returned all or part of your order for a Refund, we will process your refund within 14 days of receiving your returned order.

The refund will be processed using the same payment method used when placing your order.

We do not refund postage and packing costs after 14 working days, unless the item is damaged or faulty. We reserve the right to refuse a refund on items that have clearly been worn, laundered or used. This does not affect your statutory rights.
 

Returns for replacements

You are entitled to a replacement product up to a maximum of 14 working days after you have received your order if, for example, the product you ordered arrived damaged or was the wrong size.

Once you have returned all or part of your order for a replacement, we will process your replacement within 14 days of receiving your returned order.

If your replacement order is of a higher value than your returned order, we will contact you to take additional payment. And if your replacement order is of a lower value than your returned order, we will process a refund of the difference.

Returns enquiries

For questions regarding returns, refunds or replacements please contact our online sales team by email:  info@jaysaim.co.uk or by telephone: 01626 241923.